Consumer Complaint Data

Message from the Director

• November 2024 - OCC Imposter Scams
• July 2023 - Wire Transfer Scams
• January 2023 - Payment Scams
• January 2022 - The end of CARES Act Forbearance
• July 2021 - Multifactor Authentication and scams
• January 2021 – COVID-19 Pandemic
• OCC-Imposter Scam Example
• Past Messages from the Director

Website Policies

• Google Translate

After You File a Complaint

File an Appeal

File An Appraisal Complaint

Bank Accounts

• Banking Errors & Disputes
• Business Accounts
• Cashier’s Checks
• Certificates of Deposit (CDs)
• Check Writing & Cashing
  • Endorsing Checks
  • Writing & Cashing Checks
• Electronic Transactions
  • Automatic Withdrawals & Preauthorized Payments
  • Debit Cards
  • Electronic Banking Errors
  • Wire Transfers
• FDIC Deposit Insurance
• Fees & Terms
  • Fees
  • Terms
• Funds Availability
• Non-Sufficient Funds (NSF) Fees & Overdraft Protection
  • Non-Sufficient Funds (NSF) Fees
  • Overdraft Protection Programs
• Opening, Closing & Inactive Bank Accounts
  • Closing a Bank Account
  • Inactive Accounts
  • Opening a Bank Account
• Required Identification
• Savings & Interest-Bearing Accounts
• Solicitations
• Statements and Records
• Stop Payment Orders

Branch Services

• Automated Teller Machines (ATMs)
• Branch Closing
• Currency, Bills & Coins
• Safe Deposit Boxes

Complaints & Inquiries

• Filing Complaints
• Inquiries

Credit Cards

• Balance Transfers
• Card Activation
• Disputes & Unauthorized Charges
  • Disputes
  • Unauthorized Charges
• Fees & Terms
  • Fees
  • Terms
• Interest Rates
• Lost or Stolen Credit Cards
• Payments
  • Late Payments
  • Making Payments
  • Preauthorized Payments
• Preapprovals & Solicitations

Debt & Credit Scores

• Credit Scores & Reports
  • Credit Denials
  • Credit Disputes
  • Credit Reporting Agencies
  • Credit Reports
  • Credit Scores
  • Establishing Credit
• Debt Management
  • Debt Collection
  • Debt Elimination & Fraudulent Schemes
  • Garnishments
  • Joint Account Liability
  • Right of Offset Payments

Fraud & Scams

• Forgery
• Fraud
  • Check Fraud
  • Check Washing
• Identity Theft
• Scams
  • Foreclosure & Mortgage Rescue Scams
  • Internet Scams
  • Wire Transfer Scams
  • OCC Imposter Scams

Gift & Prepaid Cards

Interest Rates

Investments & Trusts

• Bank Custodians
• Collective Investment Funds
• Index-Linked Certificates of Deposit
• Savings Bonds
• Structured Notes
• Trust Accounts
• Uniform Gifts to Minors Account (UGMA)

Mortgages & Home Equity

• Appraisals
• Construction Mortgage
• Flood Insurance
• Foreclosure
• Home Equity Loans & Lines of Credit
• Mortgage Lender or Servicer
• Payments & Late Payments
• Private Mortgage Insurance (PMI)
• Property & Home Insurance
• Reverse Mortgages

Personal & Auto Loans

• Auto Loans & Leasing
• Credit Life Insurance
• Loan Interest Rates
• Personal Loans