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Customer Assistance: 1-800-613-6743

Get Answers to Your Banking Questions

After You File a Complaint

Here’s what to expect:

For All Complaint Submissions

  • We will contact your bank on your behalf if:
    • It is a national bank, federal savings association, or an operating subsidiary of a national bank or federal savings association, and
    • The issue falls under our jurisdiction.
  • We will send you a letter summarizing the results within 60 days after we have a complete file.
  • If our response to your complaint does not address your issue or you are not satisfied with the response, you can file an appeal.

If You Submit a Complaint Online

  • We will send you a confirmation email immediately indicating receipt of your complaint.
  • We will send you an acknowledgment email within 48 hours containing your assigned case number.
  • If your submitted form authorizes us to communicate with your attorney or other representative directly, they will also receive the communications listed above.

If You Submit a Complaint by Fax or Mail

  • We will assign you a case number.
  • We will send you a letter that includes your case number acknowledging receipt of your complaint within five business days.